A RYANAIR customer claims that he and several other passengers boarded the plane and found the plane’s seats non-existent.
Jerry Harrington and about eight other passengers were left standing in the back of the plane in confusion at Stansted Airport in London two weeks ago when they noticed that the row of seats had disappeared.
The vacationer was due to fly to Dublin and was to sit in the 35th row of the plane.
But Jerry, 62, said he quickly realized the plane only went up to row 33.
Jerry, from Haverhill, Suffolk, videoed himself and others crammed into the space behind the plane to find out what was going on.
Footage shows a man in a hi-vis vest radioing for help in resolving a problem and suggesting that passengers wait.
The camera then pans to Jerry. he said:
“We’re stuck behind the plane because they overbooked. They didn’t send a smaller plane.”
Overbooked passengers were offered £250 each and a place to sleep overnight until the next available flight the next morning.
Jerry posted about the incident on Facebook last week, writing: Stansted (sic) Airport Friday 21st October.
“They sent a plane too small to hold all the passengers.”
Dozens of people left comments on the clip, and some even found themselves in the same situation.
As one person said:
“Ryanair operates only two types of aircraft: the Boeing 737-800AS, which is being gradually replaced by the Boeing 737-800 Max.
“I’m guessing you were supposed to fly in a Max with 197 seats, but were sent in an old 800 with only 189 seats (and had enough information to find out your date and route, so Just a guess.) Seats.
“Overworked operations personnel in Dublin realized that the original aircraft was technologically advanced and soon thought they could cover another plane and crew rather smartly.
“Unfortunately, he overlooked the nine-seat difference. think.
“I am sorry to have ruined your trip and I hope you are well compensated.”
Another user wrote: never communicate.
“They know full well that there aren’t enough seats on the replacement aircraft.
A third commented: I can’t believe this is still happening! ”
Jerry said today:
“It happened to a few people, and suddenly we were standing in the back of the plane, with no seats, and everyone wondering what was going to happen.
“Everyone showed their boarding passes and it was clear that something had gone wrong.
“Ryanair told us they would give us £250 per person to get off and they would pick us up that night and put us on the plane in the morning, but we wouldn’t have been able to make it to the tournament.
“People on that plane needed to go home, but we didn’t, so we got off the plane.”
We reached out to Ryanair for comment.