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UK public EV network needs ‘urgent upgrade’ NewsPipa

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According to Which?, the UK’s public EV charger network urgently needs an upgrade to address “serious deficiencies” in reliability and access.

Consumer groups have called on the government to take urgent action to improve public infrastructure after finding many drivers continue to struggle with unreliable chargers and complicated payment requirements. .

Warns government, charging point operators and local governments that some drivers have been completely shunned from utility bills, and will do more to improve offerings and user-friendliness I asked for

which one? surveyed around 1,500 members who drive EVs or plug-in hybrids and found that 74% were dissatisfied with the state of the UK’s public charging network.

We found that 40% of drivers have experienced a broken charger.

Some charging points, especially modern fast chargers, accept contactless payments with debit or credit cards, but often users download apps or open customer accounts even for a single charging session. must be created.

inadequate infrastructure

While the government announced plans earlier this year to simplify payment processes and improve reliability for chargepoint operators, Sue Davies, head of consumer protection policy at Which? Said it was not done quickly.

she said: Or to take them on long journeys.

Planned legislation in the government’s Electric Vehicle Infrastructure Strategy includes requiring 99% reliability for all fast chargers. But which? Hoping to extend this to all public chargers.

Davies added: Drivers should be able to pay with bank cards wherever possible or with a single app or payment card accepted by all networks.

“Charging must be easy, reliable and seamless to support the transition to electric vehicles.”

RAC electric vehicle spokesman Simon Williams said in response to the survey: Reliable, easy-to-use, and accessible chargers are vitally important, so there is a need to move quickly from an age when finding unused chargers is common to an age where it is rare. I have. ”

The survey also found that EV drivers are critical of the spread of public infrastructure. The number of chargers is constantly increasing across the country, up 34% from August 2021, with nearly 1,600 new devices installed in August 2022 alone, but many drivers still have enough nearby. I feel that there are no public options available.

Nearly half (48%) believe they do not have enough access to charging points near their homes, and 45% feel this while traveling. One-fifth of those who said they stopped using the network said it was because it was not available.

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